Shipping & Returns Policy


Shipping

Trollwood uses a network of highly-trained owls and pegasuses to deliver t-shirts direct to your door.

That's the plan anyway.

For now we use Australia Post. Shipping is charged at cost.

STANDARD Shipping (Regular Post)
$7.70 for the first tee, plus $1.10 for each additional tee sent in the same parcel.
Free Standard Shipping applies to orders over $100 in value.

EXPRESS Shipping (Express Post)
$10.00 for the first tee, plus $2.00 for each additional tee sent in the same parcel.
Free Express Shipping applies to orders over $200 in value.

Production Time

Trollwood employs an Australian(/Elven)-based t-shirt printing and dropshipping service for the fulfilment of all orders.

Black and white tees are held in stock and can be printed within 3 working days. Most other colours are also held in stock; however, if the color you want is out of stock, resupply and printing will take between 3-7 working days.

Please note that the selection of Express Shipping only expedites the time taken to ship the garment, not the overall time taken to produce and ship the garment, which is subject to color availability (as above). 

Returns Policy

It is very important to us that you are completely satisfied with your purchase. If your order is wrong or it isn’t what you expected for any reason, Trollwood will happily replace or refund your purchase. To obtain a replacement or refund, please contact us within 2 weeks of receiving the item. Our friendly customer service Ogre will politely ask you to send the faulty item in the same condition in which it was received to the below address for verification and processing. We ask that you to pay the cost of return shipping.

Trollwood
Parcel Locker 10122 90164
515 Brighton Road
BRIGHTON SA 5048